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Help Topics
General
What are the check-in and check-out times? What is your late check-out policy?
General check-in starts at 4 P.M. and regular check-out time is at noon. Late check-out requests are subject to availability. See more details here.
Do you provide Wi-Fi service? What are the rates?
Yes, free Wi-Fi is included with your reservation and accessible in guest rooms and all public space. Wired networks are also accessible with an Ethernet cable found in the desk drawer in all rooms.
Do you have a business center?
No, but there is a spacious desk in each room and basic administrative assistance is available at THE Lounge on the fourth floor.
Do your rooms have rollaways or cribs?
For most room types, rollaways and cribs are available upon request at the time of booking with an additional NT$1,200 per night, plus 15.5% applicable taxes and fees. A complimentary breakfast will be included. Inquire for details here as some room types cannot accommodate.
Is there space to temporarily store luggage before check-in or after check-out?
The complimentary service is available only for guests currently staying with the Hotel before check-in or after check-out.
Do you offer currency exchange service?
Yes, it is available for the following currencies: U.S. dollars, Euros, Hong Kong dollars, Japanese Yen and Renminbi.
Do you allow smoking on property?
No, we are completely non-smoking throughout the entire hotel, including all of our rooms and public spaces.
Is the hotel pet-friendly?
Animals are not allowed on the premises other than service animals.
Can I remove any items from the room as souvenir?
Other than slippers and toiletries, fees will be charged for missing items.
What is the company behind HOTEL COZZI? How long have you been open?
HOTEL COZZI is owned and managed by Cathay Hospitality Management, Inc, a hospitality division under Taiwan’s largest private company LinYuan Group. Ximen Tainan opened for business in 2015.
Are travel adapters available?
Travel adapters are not available for loan. However, every room is equipped with universal USB outlet wall electrical sockets..
Which rooms come equipped with a bathtub?
All room types come with a bathtub.
Are guests under 18 years old allowed to check in?
To ensure the safety and comfort of all our guests, we kindly inform you that if all guests in the party are under 18 years old, we are unable to accommodate them. The cancellation policy will be applied in accordance with the standard contract terms.
Reservations
What is your cancellation or no show policy?
In compliance with Taiwanese regulations, guests can cancel without penalty anytime before 4 P.M. the prior the day of arrival. For no shows, one-night stay, plus applicable taxes and fees, will be charged to your credit card.
Please note that this does not apply to all room packages. For promotional packages, please refer to booking details for specific cancellation and no show policies.
How can I see or modify my reservations?
After a successful reservation with us, either via our brand website(s) or our Central Reservation Call Centre, a confirmation email will be sent to the email address you provided within 30 minutes of booking. All your reservation details will be in the confirmation email. You may also review or modify your reservation on our website using your email address and reservation confirmation number. For any other inquiries, we are just an email or a phone call away.
How can I change/modify a reservation made through a third party website?
Please contact them directly as we cannot modify any reservations made through a third party.
What payment methods are accepted by the Hotel?
Cash in new Taiwanese dollar, Visa, Mastercard, American Express, JCB card and CUP card are all welcome.
Dining
Do you have any restaurants or bars?
No, but we serve complimentary coffee and tea at THE Lounge located on the fourth floor. Soft drinks, snacks and instant noodles are also available via vending machines.
(In our effort to upgrade hotel facilities, THE Lounge is under renovation until 2019/3/31. We sincerely apologize for the inconvenience this may cause.)
What time do you serve breakfast until? What is the cost for anyone who is not staying at the hotel?
Join us for buffet breakfast at THE Lounge on the fourth floor. Breakfast is served between 6:30 and 10:00 A.M on weekdays and 6:30 and 11:00 A.M on weekends. At the moment, the buffet breakfast is only available for our in-house guests.
(In our effort to upgrade hotel facilities, THE Lounge is under renovation until 2019/3/31. Breakfast service is temporarily suspended during this period. We sincerely apologize for the inconvenience this may cause.)
Do you have room service?
No, but we assist with ordering and delivery of local delicacies. See our list here and place your order by giving our Front Desk a call. We strive to deliver within 30-60 minutes, however the restaurant or the vendor has the final call on the product availability and delivery time.
Amenities
Are the rooms equipped with safes?
Yes, each room has an electronic safe wide enough to store most 15” laptops.
Do you have a pool?
No.
Do you have a fitness center?
We have a workout room on the 5th floor. Please refer to Services & Amenities for more information.
Do any rooms have roll-in showers?
Yes, with limited availability, please inquire.
Do you offer dry cleaning?
Yes, laundry received before noon will be returned by 7 P.M. the same day, otherwise by noon the next day. A 4-hour expedited laundry service is also available with an additional 50% cost.
Do you have onsite parking and what are the costs?
Guests are welcomed to use “CITY PARKING” operated by Tainan Landmark Plaza. Indoor parking is located B5~B7. For the entrance, just look for the COZZI sign on He-Yi Road, east side of the hotel. Click here for more information.
How can I plan a special event?
At Ximen Tainan, Multi-purpose Meeting Rooms are available for meetings or events. Click here to learn more.
(In our effort to upgrade hotel facilities, the meeting room is under renovation until 2019/3/31. We sincerely apologize for the inconvenience this may cause.)
Any convenience stores or supermarkets nearby?
There are numerous convenience stores, supermarkets and pharmacies within 5 minutes walking distance from the hotel.
Where are the closest night markets?
10~15 minutes away by taxi: Wusheng Night Market, Garden Night Market, Xiaobei Night Market, and Xiaobei Chenggong Night Market.
Transportation
How long does it take to get to the Hotel from Tainan THSR Station and Tainan Train Station?
If traffic is light, you can expect the following travel times by car:
- Tainan THSR Station: 25 minutes
- Tainan Train Station: 12 minutes
- Tainan Airport (TNN): 15 minutes
- Kaohsiung International Airport (KHH): 15 minutes
Where is the closest bus stop and MRT station?
18-meters away from Cozzi Ximen, the northbound Shinkong Mitsukoshi Department Store (Tayih Landis Tainan) stop on Section 1, Ximen Road is the closest bus stop. As of December, 2017, there is no MRT services in Tainan city yet.
Others
Do you provide any sightseeing tours?
No.
Could you assist with shipping or receiving parcels?
Absolutely! Guests must agree to pay all applicable shipping fees.
Can you hold events held in the lobby (e.g. a wedding ceremony)?
For the comfort of all our guests, no events are allowed in common areas.
Do you provide room decoration service for birthday celebrations?
Yes, if you have any room decoration needs, please call 06-7026699 #2193 for assistance.
Do you provide private event services for one-year-old catch ceremonies and birthday parties?
Yes, if you have any event needs, please call 06-7026699 #2193 for assistance.
Quick Access
The closest MRT station?
As of December, 2017, there is no MRT services in Tainan city yet. However, the closest bus stop is 18-meters away from Ximen Tainan, where the northbound Shinkong Mitsukoshi Department Store (Tayih Landis Tainan) stop could be found on Section 1, Ximen Road.
Your check-in, check-out times and your late check-out policy?
General check-in starts at 4 P.M. and regular check-out time is at noon. Late check-out requests are subject to availability. See more details here.
Any onsite parking?
Guests are welcomed to use “CITY PARKING” operated by Tainan Landmark Plaza. Over 100 indoor parking spaces are available. Click here for more information.
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